Mteja Newsletter

Hi Mteja,

Gathering timely and actionable insights is key to staying ahead. Whether you're a researcher conducting large-scale studies or a business seeking to improve customer experience, feedback plays an essential role in shaping your decisions. But it's not just about feedback—efficient payment processing and customer engagement are crucial too.

Mteja’s Survey APIs make it incredibly simple to automate surveys across SMS and WhatsApp, helping you capture responses from your audience on the channels they use daily. Whether you're interested in sending payment prompts, gathering real-time feedback after delivering a service, conducting market research or tracking customer engagement, Mteja’s Survey APIs offer a versatile solution for all your needs.

With our APIs, you can automate surveys and integrate payment functionalities at scale—no matter your industry or goal.

Here’s how Mteja’s Survey APIs can help you achieve better insights and streamline payments:

Sending Payment Prompts from ERPs

Service providers can send invoices through WhatsApp with a click-to-pay button that pushes the payment prompt directly to the customer’s phone. Through SMS surveys, you can ask a customer if they would like to make a payment and with an affirmative response you can initiate an STK (Sim Toolkit) push for seamless payments.

Customer Qualification Surveys from ERP/CRM Tools for Sales Teams

Quickly engage with new sign-ups by sending qualification surveys directly from your CRM or ERP. With Mteja your sales teams can gather valuable information, qualify prospects faster and guide them through the sales funnel using SMS or WhatsApp. This process allows your team to efficiently engage leads, collect key data and convert opportunities into sales.

Customer Feedback After Service Delivery

Understanding how your customers feel about your services is crucial. Automatically trigger Net Promoter Score (NPS) or Customer Satisfaction (CSAT) surveys after a customer completes a payment. This ensures timely feedback while measuring customer satisfaction and gauging how likely customers are to recommend your service.

Abandoned Cart Reminders for E-commerce Businesses

Recover lost sales by sending reminder messages about abandoned carts on your e-commerce site. You can automate SMS or WhatsApp messages encouraging customers to complete their purchases and even offer personalised discounts to increase conversions.

Market Research

Conducting large-scale research has never been easier! Whether you're exploring new product ideas or testing a market segment, Mteja's Survey APIs allow you to reach a wide audience on platforms they use daily. Automatically send out questions, collect responses in real-time, and analyse the data instantly to make informed decisions.

Bottom Line

Integrations enable you to streamline your communication channels, making it easier to automate, personalise, and optimise your data collection and payment strategies. Whether you're conducting surveys, gathering feedback, or sending payment prompts, or reminding customers about abandoned carts, Mteja’s APIs make the process simple and efficient. By leveraging these powerful tools, you can ensure your audience receives timely and relevant messages on the platforms they use, such as SMS and WhatsApp.

Unlock the power of Mteja’s APIs today and transform how you gather insights, process payments, and engage with your customers. If you'd like to learn more, explore our API documentation or book a demo today!

Customer Success Story

Discover how Mteja's Cloud Call Center transformed customer support for Kenya's leading financial services company. With over 4 million customers and a growing demand for efficient communication, Mteja's solution helped them optimise call handling, improve service delivery, and boost customer satisfaction. Learn how seamless call management made a measurable impact on their operations.

Warm Regards,

The Mteja Team