Transform Customer Service into Business Success
Empower your business with multichannel engagement, customer insights, and data-driven initiatives.
Trusted by Thousands of Africa's Top Brands
Revolutionize Customer Service with Mteja
Connect with customers across Calls/IVR, SMS, WhatsApp and USSD, all on one platform. Understand your customers better by building rich customer profiles and segments. Automate customer engagement using Chatbots and WorkFlows. Improve brand loyalty and boost customer satisfaction with NPS, CSAT & Sentiment Analysis.
One Platform, Endless Possibilities: Engage Your Customers Across Multiple Channels
Mteja's solution provides a unified platform for seamless interactions across multiple channels, including IVR, SMS, USSD, and WhatsApp.
Build Comprehensive Customer Profiles: Understand Preferences, Behavior, and History with Mteja
With Mteja, businesses can create comprehensive contact profiles that offer a complete view of each customer's preferences, behavior, and history.
Improve Customer Experience: Measure and Track Satisfaction with Mteja’s CRM Features
Mteja's CRM features, including NPS, CSAT, CES and Sentiment Analysis enable businesses to monitor customer sentiment and satisfaction in real time.
Drive Growth with Data: Leverage Insights for Personalized Offers and Enhanced Engagement
Mteja enables businesses to use data insights and segmentation to identify opportunities for cross-selling, upselling, and personalized offers.
Reaching Your Customers Has Never Been Easier
Call Center / IVR
Powerful web phone system for customer-centric businesses
Team Inbox / CRM
Consolidate messages from various channels into a single interface
Chatbots
Design omni-channel customer journeys and automate workflows
Campaigns
Send personalised & interactive messages in bulk, across multiple channels
USSD
Build USSD applications using a visual builder and integrate via API
Customer Stories Powered by Mteja
Mteja was the perfect partner, enabling us to rapidly develop a USSD solution that bridges the digital divide. Their platform has been crucial in delivering vital health information to over 10,000 users.
~Terry Mathenge
Digital Delivery Manager
How WAZZII Empowers Kenyan Youth with Mteja’s USSD Technology
WAZZII is more than just a digital product; it's a beacon of empowerment for young people in Kenya. In a landscape where access to reproductive health services and products can be challenging, WAZZII stands out as a comprehensive solution designed to bridge the gap.
Learn moreWhy Customers Love Us
Read case studies & success stories of how various African organisations rely on Mteja to offer customer service and drive business growth.
The Benefits of Using WhatsApp for Your Business
One such platform that has gained tremendous popularity is WhatsApp. Originally designed as a messaging app for personal use, WhatsApp has now become an invaluable tool for businesses to engage with their customers.
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Enhancing the Accessibility of Agritech Services through USSD Technology
Smallholder farmers are the backbone of the agriculture industry and play a critical role in feeding the majority of the world's population. According to the Food and Agriculture Organization of the United...
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Why Your Business Needs A Survey Solution
Have you ever wondered what your target audience is thinking? From their views on your brand, a new service, or product, to why they left a negative review or feedback? With a survey solution, you no longer need to guess.
Learn moreMteja’s Presence
With a strong presence across Africa, Mteja delivers effortless and efficient customer engagement solutions on a global scale.